Start Valuing Customer Feedback.
Let us help you monitor how well you’re performing with your customers.
Why Should Customers Give You Their Time?
Despite all the messages you get saying how much your thoughts and feedback are “valued” by companies, customers are mostly asked and expected to invest time to give ratings and write reviews without any sort of compensation. Most review sites like Google and Yelp explicitly prohibit paying for reviews to avoid businesses just paying to boost their positive stats. But paying for customer feedback to show you really (literally) value their time is a different story. It’s also a huge opportunity to build a relationship with customers AND improve your business. That’s an oddly novel concept. Until now.
Introducing paid feedback campaigns! The idea is simple. Just set a budget for your campaign and a target for how much to pay your customers for their “two cents. We’ll then send them requests for structured feedback. They’ll get paid regardless of what they tell you, and the feedback stays between you and the customer—unless you both decide to share their feedback on your website.
Of course, Google/Yelp reviews are still relevant. So after the paid internal feedback transaction is completed, we will ask the customer to also share their thoughts publicly. While you’re not paying for a review at this point, some goodwill will probably have been established and your customers will know that you truly do value their time and thoughts!
**This service is currently in a private beta. But if you are interested in getting on our waiting list just contact us and let us know!**
There is no one I would rather look to for help. They are true leaders in their field.Wendy Jackson, Agent — Christina Hammond Realty
Get Help Building Your Street Cred
Keeping up with your online reviews can be a real headache. Our reputation management service can help take some of the basics off your plate.
Our paid feedback campaigns allow you to clearly show customers exactly how much their thoughts and time are truly valued.
Automatic Review Solicitation
Simply provide us a list of recent customers, and our system will email them on your behalf to solicit a request for feedback.
Conditional Review Request
If the feedback the customer submits is positive, we'll automatically ask them to share their thoughts on sites like Google/Yelp.
Value Proposition Alignment
Our feedback uses scorecards for key questions, so it's easy to keep track of your business performance in specific areas over time.
Keep Site Testimonials Fresh
Keeping testimonials on your website updated is tough. But our system will make it easy to show the world how amazing you are.
Customers are often too busy to complete a review immediately, but our requests offer the ability for customers to set reminders.
If you're using our Direct Mail service, we can send feedback request postcards with personalized QR codes.
Daily Review Monitoring
It's important to respond to negative feedback in a timely manner. Let us keep an eye on things and either respond on your behalf or alert you.
Go Deeper With PRO Modules
Our Reputation Management service does not require an ongoing PRO Module plan, but adding that service tier will allow our team to deliver enhanced insights and recommendations to help enhance your online reputation over time.
Online Reputation Audit
Go beyond our review monitoring and solicitation service and have our team analyze whether what people are saying about your business is supporting your core value proposition and business objectives.
Don’t forget, our PRO Module plan is incredibly flexible. You can scale up/down and even switch functional areas at any time.
Want To Get On The Waiting List?
This service is currently in a private beta. But if you are interested in getting on our waiting list just contact us and let us know!
Ready to focus on running your business instead of your website? We’ll put together a free competitive report for you to check out, and if you’re interested we’ll even review the results with you. Either way, knowledge is power.